Application Terms and Conditions

ARZEN Application Terms and Conditions

Effective Date: 15 May 2026 | Last Updated: 15 May 2026

*For initial acceptance before use of the ARZEN mobile application and connected devices*

These Terms and Conditions ("Terms") govern your access to and use of the ARZEN mobile application, websites, software, firmware, connected devices, smart wearables, smart glasses, smart rings, artificial intelligence features, camera-enabled products, sensor-enabled products, accessories, cloud services, APIs, content, subscriptions, and related services collectively referred to as the "ARZEN Services".

The ARZEN Services are provided by ARZEN, a connected gadgets and wearable technology brand having its principal contact address at 237, Okhla Industrial Estate, Phase 3, New Delhi- 110020, India ("Company", "ARZEN", "we", "us", or "our").

By creating an account, pairing an ARZEN device, accessing the application, accepting these Terms, clicking "I Agree", or using any ARZEN Services, you confirm that you have read, understood, and agreed to be legally bound by these Terms, our Privacy Policy, product-specific terms, warranty terms, safety instructions, and any other policies referenced herein.

If you do not agree to these Terms, you must not access, use, install, pair, register, or continue using the ARZEN Services.

You may use the ARZEN Services only if you are legally capable of entering into a binding contract under applicable law.

You confirm that:

1. You are at least 18 years of age; or

2. If you are below 18 years of age, you are classified as a child under applicable data protection laws. You may use the ARZEN Services only with the verifiable, explicit consent and supervision of a parent or legal guardian. ARZEN reserves the right to request proof of age and parental consent at any time;

3. You are not prohibited from using the ARZEN Services under any applicable law;

4. You will use the ARZEN Services only for lawful, personal, non-commercial, and intended purposes unless we have expressly authorised otherwise in writing.

If the user is a minor, the parent or legal guardian shall be responsible for the minor's use of the ARZEN Services and shall be deemed to have accepted these Terms on behalf of the minor.

ARZEN may suspend, restrict, or terminate access to the ARZEN Services if it is unable to verify age, parental consent, or lawful authority to use the account.

ARZEN is a connected-gadgets and wearable technology platform. The ARZEN Services may include, without limitation:

1. Smart rings;

2. Smart glasses;

3. Camera-enabled devices;

4. Artificial intelligence features;

5. Wellness and lifestyle tracking;

6. Sleep tracking;

7. Activity and fitness tracking;

8. Device pairing and management;

9. Notifications and connectivity features;

10. Camera, audio, image, video, and sensor-based functions;

11. Device firmware updates;

12. Cloud-based storage, analytics, and synchronisation;

13. Personalisation and recommendation features;

14. Future ARZEN hardware, accessories, and software features.

The exact features available to you may depend on your device model, mobile operating system, region, subscription status, firmware version, permissions granted, and service availability.

Certain ARZEN Services may be subject to additional product-specific, region-specific, subscription-specific, beta-feature, warranty, return, safety, or privacy terms. These additional terms form part of these Terms.

If there is a conflict between these Terms and any additional product-specific terms, the additional product-specific terms shall apply only to the specific product or feature to which they relate.

To use certain ARZEN Services, you may be required to create an account and provide information such as your name, phone number, email address, device details, age, gender, height, weight, lifestyle preferences, wellness goals, or other information.

You agree that:

1. All information provided by you must be true, accurate, complete, and up to date;

2. You will not impersonate another person or create an account using false information;

3. You are responsible for maintaining the confidentiality of your login credentials;

4. You are responsible for all activity that occurs under your account;

5. You will immediately notify us of any unauthorised access, suspected breach, or misuse of your account.

We shall not be liable for any loss or damage arising from your failure to secure your account, device, login credentials, phone, email account, or connected services.

Certain ARZEN Services require pairing with ARZEN hardware devices or compatible third-party devices.

You acknowledge that:

1. Pairing requires compatible mobile devices, operating systems, Bluetooth, internet connectivity, battery power, and permissions;

2. Device performance may vary depending on usage, environment, network quality, firmware, sensor contact, body movement, device fit, and other conditions;

3. You are responsible for ensuring that any device paired to your account is lawfully owned, controlled, or authorised by you;

4. We may restrict, suspend, or disable pairing if we suspect fraud, theft, misuse, tampering, unauthorised modification, or breach of these Terms.

You must not pair, track, monitor, or collect information from any person's device without their valid consent.

Unless expressly stated otherwise in writing by ARZEN, the ARZEN Services are intended only for general wellness, lifestyle, convenience, productivity, and informational purposes.

The ARZEN Services are not intended to:

1. Diagnose, treat, cure, prevent, or monitor any disease or medical condition;

2. Replace professional medical advice, diagnosis, treatment, therapy, or emergency care;

3. Provide clinical-grade or hospital-grade measurements;

4. Detect emergencies such as heart attacks, strokes, seizures, respiratory failure, or other medical events;

5. Be relied upon for critical health, safety, or life-support decisions.

You must consult a qualified medical professional before making any health-related decision based on ARZEN data, insights, scores, notifications, AI outputs, or recommendations.

You agree not to ignore medical advice, delay seeking medical care, start or stop medication, alter treatment, or make emergency decisions based on the ARZEN Services.

If you experience a medical emergency, contact emergency services immediately.

ARZEN devices may collect or estimate information such as sleep, activity, movement, heart-related metrics, temperature trends, recovery signals, stress-related indicators, wellness scores, gestures, environmental inputs, camera inputs, and other sensor-derived data.

You acknowledge that:

1. Sensor readings may be estimates and may not always be accurate;

2. Readings may be affected by device fit, skin contact, movement, tattoos, body temperature, ambient temperature, sweat, moisture, charging status, firmware, signal interference, lighting, lens obstruction, user behaviour, and other factors;

3. Algorithms, scores, and recommendations are probabilistic and may be incorrect, incomplete, delayed, or unsuitable for your circumstances;

4. The ARZEN Services may fail to record, sync, process, or display data correctly;

5. ARZEN does not guarantee the accuracy, completeness, reliability, or usefulness of any wellness, lifestyle, sensor, camera, audio, or AI-generated data.

You use all ARZEN data and insights at your own discretion and risk.

Certain ARZEN devices, including smart glasses, may contain cameras, microphones, sensors, displays, AI features, or recording capabilities.

You are solely responsible for using such features lawfully, ethically, and respectfully.

You agree that you will not use ARZEN camera, audio, AI, or recording features:

1. To record, photograph, stream, monitor, identify, track, or surveil any person without lawful authority or consent where required;

2. In private spaces, restricted areas, government facilities, defence areas, airports, hospitals, schools, locker rooms, restrooms, changing rooms, places of worship, courtrooms, or other sensitive environments where recording is prohibited or inappropriate;

3. In violation of privacy, data protection, workplace, surveillance, intellectual property, confidentiality, or criminal laws;

4. To stalk, harass, intimidate, exploit, blackmail, defame, or harm any person;

5. To capture confidential, proprietary, personal, biometric, financial, medical, or sensitive information without valid authorisation;

6. To bypass security systems, access controls, anti-recording rules, or content protection technologies.

You are responsible for notifying and obtaining consent from individuals where required by law before capturing their image, voice, likeness, biometric identifiers, personal data, or private information.

ARZEN shall not be responsible for your unlawful, unauthorised, unethical, or non-consensual use of camera, audio, AI, or recording features.

The ARZEN Services may include AI-powered features, including but not limited to image analysis, voice assistance, contextual suggestions, wellness insights, lifestyle recommendations, productivity tools, object recognition, scene understanding, summarisation, alerts, automation, and personalised outputs.

You acknowledge and agree that:

1. AI outputs may be inaccurate, incomplete, outdated, biased, misleading, or unsuitable;

2. AI-generated responses are not professional advice;

3. AI features may not understand context, urgency, danger, legal requirements, emotional nuance, or real-world consequences;

4. You must independently verify AI outputs before relying on them;

5. AI features must not be used for medical, legal, financial, emergency, law-enforcement, safety-critical, employment, credit, insurance, or other high-stakes decisions unless expressly authorised by us in writing;

6. ARZEN does not guarantee that AI outputs will be correct, safe, lawful, fair, or fit for your purpose.

You remain solely responsible for all decisions, actions, omissions, communications, recordings, and consequences arising from your use of AI features.

You agree to use the ARZEN Services responsibly and in accordance with:

1. These Terms;

2. Applicable laws and regulations;

3. Platform policies of Apple App Store and Google Play;

4. Product safety instructions;

5. Community, privacy, and ethical standards;

6. Any instructions, warnings, notices, or limitations provided by ARZEN.

You are responsible for:

1. Keeping your device charged and updated;

2. Wearing and using devices correctly;

3. Reviewing safety instructions before use;

4. Ensuring lawful use of cameras, microphones, sensors, and AI features;

5. Maintaining backups of important information;

6. Protecting your phone, account, passwords, and connected services;

7. Ensuring that your use does not harm yourself, others, property, systems, networks, or public safety.

You must not use the ARZEN Services to:

1. Violate any law, regulation, court order, or third-party right;

2. Conduct surveillance, stalking, harassment, bullying, abuse, exploitation, or intimidation;

3. Capture or process personal data without lawful basis or consent where required;

4. Upload, share, generate, or transmit unlawful, defamatory, obscene, hateful, violent, discriminatory, sexually exploitative, or harmful content;

5. Infringe intellectual property, privacy, publicity, confidentiality, or contractual rights;

6. Reverse engineer, decompile, disassemble, modify, tamper with, or bypass security features of the ARZEN Services;

7. Interfere with, overload, disrupt, scrape, crawl, or attack ARZEN systems;

8. Introduce malware, spyware, viruses, worms, ransomware, or harmful code;

9. Use ARZEN Services for military, weapons, hazardous, or unlawful surveillance purposes without written authorisation and legal clearance;

10. Use ARZEN Services while driving, operating heavy machinery, performing hazardous activities, or in any situation where distraction could cause injury or damage;

11. Misrepresent ARZEN data as medical, legal, certified, forensic, or regulatory-grade evidence;

12. Sell, rent, sublicense, resell, or commercially exploit the ARZEN Services without our written consent;

13. Use ARZEN Services to train competing AI models or build competing products without authorisation;

14. Circumvent subscription, payment, licensing, device-locking, warranty, or access-control systems.

We may suspend, restrict, terminate, or report accounts that violate these Terms.

You agree to use ARZEN devices safely and in accordance with all instructions.

You acknowledge that wearable and electronic devices may present risks, including:

1. Skin irritation, allergic reaction, discomfort, pressure marks, or sensitivity;

2. Distraction or reduced situational awareness;

3. Battery, charging, overheating, fire, or electrical risks if misused;

4. Choking hazard or injury if handled by children or pets;

5. Damage due to water, impact, chemicals, improper charging, unauthorised repair, or misuse;

6. Interference risks in sensitive environments or around certain electronic or medical equipment;

7. E-Waste Disposal: ARZEN devices contain electronic components, sensors, batteries, charging accessories, and other electrical or electronic parts that must not be disposed of with regular household waste. You agree to dispose of ARZEN hardware responsibly and in compliance with the E-Waste (Management) Rules, 2022, the Battery Waste Management Rules, 2022, and other applicable environmental laws. You should use authorised e-waste collection centres, authorised recyclers, take-back channels, or ARZEN-designated recycling programmes wherever available. Improper disposal of electronic devices and batteries may harm the environment, public health, and safety.

You must stop using the device immediately if you experience discomfort, pain, irritation, burning, swelling, dizziness, visual discomfort, headache, nausea, or any adverse reaction.

You should consult a physician before using ARZEN devices if you have a pacemaker, implanted medical device, epilepsy, photosensitivity, skin condition, cardiovascular condition, sleep disorder, or any relevant medical concern.

Your use of the ARZEN Services may involve collection and processing of personal data, device data, usage data, sensor data, wellness data, camera data, audio data, image data, location data, Bluetooth data, identifiers, diagnostic data, and other information.

Our processing of personal data is governed by our Privacy Policy, which forms part of these Terms.

By using the ARZEN Services, you acknowledge that:

1. We may collect and process data required to provide, secure, personalise, improve, and support the ARZEN Services;

2. Certain features may not work unless you grant permissions such as Bluetooth, camera, microphone, location, notifications, health data, contacts, files, or background activity;

3. You may withdraw permissions through your device settings, but doing so may limit or disable certain features;

4. We may use de-identified, aggregated, or anonymised data for analytics, research, product improvement, safety, diagnostics, and business purposes, subject to applicable law;

5. Where required by law, we will seek appropriate consent for collection or processing of personal data.

You must review the ARZEN Privacy Policy carefully before using the ARZEN Services.

The ARZEN Services may integrate with third-party platforms such as Apple Health, Google Health Connect, Google Fit, wearable platforms, cloud services, payment providers, analytics tools, notification services, AI providers, or other third-party services.

Your use of third-party services is governed by their own terms, privacy policies, permissions, and settings.

ARZEN is not responsible for:

1. The availability, accuracy, security, or performance of third-party services;

2. Third-party data practices;

3. Data loss, syncing errors, incorrect imports or exports, or permission issues;

4. Changes, restrictions, outages, or discontinuation of third-party services.

You are responsible for reviewing and managing permissions granted to third-party services.

If you download the ARZEN app from the Apple App Store, Google Play Store, or any other app marketplace, your use of the app may also be subject to that platform's terms, policies, and rules.

You acknowledge that:

1. Apple, Google, and other app marketplace operators are not parties to these Terms unless expressly required by applicable platform terms;

2. Platform operators are not responsible for providing support, maintenance, warranty, or claims related to the ARZEN Services except as required by their own policies or applicable law;

3. You must comply with all applicable app marketplace rules when downloading, installing, updating, purchasing, or using the ARZEN app.

Subject to your compliance with these Terms, ARZEN grants you a limited, revocable, non-exclusive, non-transferable, non-sublicensable licence to install and use the ARZEN app and related software solely for personal, lawful, and intended use with compatible devices.

This licence does not give you ownership of any ARZEN software, firmware, algorithms, models, interfaces, designs, trademarks, content, or intellectual property.

You must not:

1. Copy, modify, distribute, sell, lease, sublicense, or exploit the software;

2. Reverse engineer, decompile, disassemble, or attempt to derive source code;

3. Remove copyright, trademark, or proprietary notices;

4. Use the software to develop competing products or services;

5. Bypass licence keys, subscriptions, security measures, or access controls.

ARZEN may provide software, firmware, security, algorithm, model, or feature updates from time to time.

You agree that:

1. Updates may be required for security, compatibility, performance, legal compliance, or continued functionality;

2. Some updates may modify, add, remove, suspend, or discontinue features;

3. Failure to install updates may affect device performance, security, warranty, or service availability;

4. We may automatically install critical updates where permitted by law and platform rules.

ARZEN is not liable for issues arising from outdated software, unsupported devices, failed updates, interrupted connectivity, insufficient battery, unauthorised modifications, or incompatible systems.

ARZEN may offer beta, experimental, pilot, early access, or preview features.

Such features are provided "as is", may be unstable, may contain errors, may change or be discontinued at any time, and may not be suitable for sensitive or important use.

You agree not to rely on beta features for critical decisions.

We may collect feedback, diagnostics, and usage data relating to beta features to improve the ARZEN Services, subject to applicable law and our Privacy Policy.

Certain ARZEN Services may require payment, subscription, in-app purchase, membership, activation, or paid upgrade.

Where applicable:

1. Prices, billing cycles, taxes, renewal terms, and cancellation rules will be disclosed at the point of purchase;

2. Subscriptions may automatically renew unless cancelled before renewal;

3. Payments made through Apple App Store, Google Play, or third-party payment processors are subject to their respective payment terms. For users in India, recurring subscriptions, auto-renewals, and saved payment mandates will be processed in accordance with applicable Reserve Bank of India guidelines on e-mandates and recurring transactions, which may require registration, user consent, transaction notifications, additional factor authentication, OTP validation, or other authentication steps depending on the transaction value, payment instrument, issuer, and applicable limits;

4. Refunds may be governed by applicable law, platform policies, or ARZEN's refund policy;

5. We may modify prices or introduce new paid features with appropriate notice where required.

Failure to complete payment may result in suspension or loss of access to paid features.

Hardware products may be subject to separate warranty, return, repair, replacement, and service policies.

Unless expressly stated otherwise:

1. Product warranties apply only to manufacturing defects under normal use;

2. Warranty does not cover misuse, accident, water damage beyond rated limits, unauthorised repair, modification, negligence, cosmetic wear, battery degradation within expected limits, or use outside instructions;

3. Repairs or replacements may require proof of purchase, device diagnostics, inspection, and compliance with warranty terms;

4. ARZEN may refuse service for tampered, counterfeit, stolen, unauthorised, or unsafe devices.

Nothing in these Terms limits any mandatory statutory warranty or consumer rights that cannot be excluded under applicable law.

The ARZEN Services may allow you to upload, capture, store, generate, transmit, or share content, including images, audio, video, messages, notes, feedback, device logs, wellness information, and other materials ("User Content").

You retain ownership of your User Content, subject to the rights granted to ARZEN under these Terms and our Privacy Policy.

You grant ARZEN a worldwide, non-exclusive, royalty-free, sublicensable, transferable licence to host, store, process, reproduce, modify, display, transmit, analyse, and use User Content solely to provide, secure, support, improve, and operate the ARZEN Services, comply with law, enforce these Terms, and develop product improvements, subject to applicable privacy law.

You represent that you have all necessary rights, permissions, and consents to upload, capture, share, or process User Content through the ARZEN Services.

You are solely responsible for your User Content and the consequences of creating, capturing, uploading, transmitting, or sharing it.

All rights, title, and interest in the ARZEN Services, including software, firmware, hardware designs, industrial designs, trademarks, logos, trade names, algorithms, AI models, databases, interfaces, graphics, content, documentation, patents, know-how, and all related intellectual property, are owned by or licensed to ARZEN.

You may not use the ARZEN name, logo, trademarks, designs, product images, marketing materials, or brand assets without our prior written permission.

No rights are granted to you except as expressly stated in these Terms.

If you provide suggestions, ideas, bug reports, improvements, comments, or feedback, you grant ARZEN a perpetual, worldwide, irrevocable, royalty-free, transferable, sublicensable licence to use, modify, commercialise, and incorporate such feedback without restriction or compensation to you.

The ARZEN Services may depend on third-party networks, servers, cloud providers, mobile operating systems, app stores, Bluetooth, internet access, device compatibility, permissions, sensors, and user settings.

We do not guarantee that the ARZEN Services will be:

1. Available at all times;

2. Error-free or uninterrupted;

3. Secure from every threat;

4. Compatible with every device or operating system;

5. Free from bugs, delays, data loss, syncing failures, or inaccuracies.

We may suspend, restrict, modify, discontinue, or terminate any part of the ARZEN Services at any time, subject to applicable law.

We use reasonable technical and organisational measures to protect the ARZEN Services. However, no device, app, network, cloud service, AI system, or data transmission method is completely secure.

You acknowledge that:

1. Cybersecurity risks cannot be eliminated entirely;

2. Unauthorised access, hacking, phishing, malware, device theft, credential compromise, third-party breaches, or system vulnerabilities may occur;

3. You are responsible for securing your phone, account, passwords, device, operating system, and connected services;

4. You should promptly install security updates and report suspected vulnerabilities or breaches.

ARZEN shall not be liable for security incidents caused by your negligence, compromised credentials, unauthorised modifications, third-party systems, outdated software, or factors outside our reasonable control.

The ARZEN Services may contain links to or integrations with third-party services, websites, apps, APIs, SDKs, cloud providers, payment processors, analytics providers, AI providers, or device platforms.

We do not control and are not responsible for third-party services. Your use of third-party services is at your own risk and subject to their terms and policies.

ARZEN does not endorse, guarantee, or assume responsibility for third-party content, products, services, data handling, availability, accuracy, or security.

To the maximum extent permitted by applicable law, the ARZEN Services are provided on an "as is", "as available", and "with all faults" basis.

ARZEN disclaims all warranties, representations, and conditions, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, accuracy, reliability, uninterrupted operation, non-infringement, compatibility, security, and availability.

ARZEN does not warrant that:

1. The ARZEN Services will meet your expectations or requirements;

2. The ARZEN Services will be accurate, complete, reliable, secure, or uninterrupted;

3. Any wellness, sensor, camera, audio, or lifestyle data will be error-free;

4. Any AI output will be correct, lawful, safe, complete, unbiased, or suitable for your needs;

5. Any defects will be corrected;

6. The ARZEN Services will detect, prevent, or respond to emergencies;

7. The ARZEN Services will be suitable for medical, legal, financial, safety-critical, or professional use.

Some jurisdictions do not allow exclusion of certain warranties. In such jurisdictions, exclusions apply only to the maximum extent permitted by law.

To the maximum extent permitted by applicable law, ARZEN, its directors, officers, employees, affiliates, contractors, suppliers, licensors, distributors, and partners shall not be liable for any indirect, incidental, consequential, special, exemplary, punitive, or enhanced damages, including loss of profits, loss of revenue, loss of data, loss of goodwill, business interruption, personal inconvenience, emotional distress, device damage, third-party claims, or cost of substitute services, arising out of or related to your use of the ARZEN Services.

To the maximum extent permitted by applicable law, ARZEN's total aggregate liability for all claims arising out of or relating to the ARZEN Services shall not exceed the greater of:

1. The amount paid by you to ARZEN for the specific ARZEN product or service giving rise to the claim in the twelve months preceding the claim; or

2. INR 10,000.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability arising from fraud, wilful misconduct, death or personal injury caused by negligence where such exclusion is prohibited, statutory consumer rights, or mandatory product liability obligations.

You acknowledge that connected devices, wearables, smart glasses, AI systems, wireless communications, cameras, sensors, batteries, software, and cloud services carry inherent risks.

You voluntarily assume all risks associated with your use of the ARZEN Services, including risks arising from:

1. Misuse or unintended use;

2. Distraction or reduced awareness;

3. Incorrect sensor readings;

4. AI errors;

5. Recording or privacy disputes;

6. Connectivity failures;

7. Device loss, theft, or damage;

8. Battery or charging misuse;

9. Unauthorised access;

10. Reliance on non-medical wellness insights.

You agree to defend, indemnify, and hold harmless ARZEN, its directors, officers, employees, affiliates, contractors, licensors, partners, suppliers, and distributors from and against any claims, losses, liabilities, damages, fines, penalties, costs, and expenses, including reasonable legal fees, arising out of or related to:

1. Your breach of these Terms;

2. Your misuse of the ARZEN Services;

3. Your unlawful recording, monitoring, uploading, processing, or sharing of data or content;

4. Your violation of privacy, intellectual property, data protection, consumer, criminal, surveillance, or other laws;

5. Your User Content;

6. Your reliance on wellness, lifestyle, AI, camera, or sensor outputs;

7. Your negligence, fraud, wilful misconduct, or unauthorised use;

8. Any claim brought by a third party due to your use of the ARZEN Services.

This indemnity shall survive termination of these Terms.

We may suspend, restrict, disable, or terminate your access to the ARZEN Services if:

1. You breach these Terms;

2. We suspect fraud, abuse, unauthorised access, unlawful activity, or misuse;

3. Required by law, court order, regulator, platform provider, or security concern;

4. Your conduct creates risk to ARZEN, users, third parties, systems, or public safety;

5. You fail to pay applicable fees;

6. We discontinue a product, feature, or service.

Upon termination, your right to use the ARZEN Services will cease immediately. Certain provisions, including intellectual property, disclaimers, limitation of liability, indemnity, dispute resolution, and governing law, shall survive termination.

Following termination or account deletion, we may retain certain information as required or permitted by law, including for legal compliance, fraud prevention, dispute resolution, tax, accounting, security, backup, audit, regulatory, or legitimate business purposes.

Data deletion, export, and retention rights are governed by our Privacy Policy and applicable law.

We may update, modify, suspend, discontinue, replace, or limit any ARZEN Service, feature, device support, algorithm, AI model, firmware, subscription, or integration.

We are not liable for changes that affect feature availability, compatibility, performance, user experience, or data presentation, except where prohibited by applicable law.

We may update these Terms from time to time.

If we make material changes, we may notify you through the app, email, website, push notification, or other reasonable means.

Your continued use of the ARZEN Services after the updated Terms become effective constitutes acceptance of the updated Terms.

If you do not agree to the updated Terms, you must stop using the ARZEN Services.

You are responsible for complying with all applicable laws in your jurisdiction, including laws relating to:

1. Privacy and data protection;

2. Recording, photography, audio capture, and surveillance;

3. Consumer protection;

4. Intellectual property;

5. Cybersecurity;

6. Export controls and sanctions;

7. Telecommunications and wireless devices;

8. Health, safety, and public order;

9. Workplace, institutional, and restricted-area rules.

You must not use the ARZEN Services in any jurisdiction or manner where such use is prohibited.

You agree not to export, re-export, sell, transfer, or use the ARZEN Services in violation of applicable export control, sanctions, or trade laws.

You must not use the ARZEN Services for prohibited military, weapons, surveillance, unlawful intelligence, human rights abuse, or restricted end-use purposes.

ARZEN shall not be liable for any delay, failure, loss, or damage caused by events beyond our reasonable control, including acts of God, natural disasters, war, terrorism, riots, labour disputes, government action, court orders, internet failures, cyberattacks, power outages, cloud provider outages, supply chain disruptions, pandemics, regulatory changes, or platform restrictions.

These Terms shall be governed by and construed in accordance with the laws of India, without regard to conflict of law principles.

Subject to the dispute resolution clause below, the courts located in Bengaluru, Karnataka, India shall have exclusive jurisdiction, except where applicable consumer protection or data protection law provides otherwise.

Any dispute, claim, or controversy arising out of or relating to these Terms, the ARZEN Services, or any ARZEN product shall first be attempted to be resolved through good-faith discussions.

If the dispute is not resolved within 30 days, the dispute shall be referred to arbitration in accordance with the Arbitration and Conciliation Act, 1996.

The arbitration shall be conducted by a sole arbitrator appointed mutually by the parties. The seat and venue of arbitration shall be Bengaluru, Karnataka, India. The language of arbitration shall be English.

The arbitral award shall be final and binding on the parties.

Nothing in this clause prevents either party from seeking urgent injunctive or equitable relief from a competent court.

Consumer disputes may be subject to mandatory rights and forums available under applicable consumer protection law.

We may send notices to you through the app, email, SMS, push notification, website notice, or other reasonable means.

You may contact us at:

In accordance with the Information Technology Act, 2000, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the Digital Personal Data Protection Act, 2023, and other applicable laws, ARZEN provides the following grievance redressal mechanism for complaints relating to the ARZEN Services, User Content, data processing, account issues, platform misuse, privacy concerns, or violation of these Terms.

If you have any complaints or grievances regarding the ARZEN Services, User Content, data processing, privacy rights, account access, unlawful content, safety concerns, or any other matter relating to your use of ARZEN, you may contact the Grievance Officer using the details provided above.

We will acknowledge receipt of complaints within 24 hours and aim to resolve complaints within 15 days from the date of receipt, unless a shorter or longer period is required or permitted under applicable law.

For complaints involving unlawful, harmful, privacy-invasive, or sensitive User Content, ARZEN may request additional information from you to identify the relevant content, account, device, communication, or transaction. ARZEN may remove, restrict, disable, preserve, or report content or accounts where required by law, court order, regulatory direction, platform policy, or these Terms.

For grievances relating to personal data, you may also contact ARZEN to exercise your rights under applicable data protection law, including rights relating to access, correction, updating, erasure, withdrawal of consent, and grievance redressal, subject to verification and applicable legal limitations.

You may not assign, transfer, or delegate your rights or obligations under these Terms without our prior written consent.

We may assign or transfer these Terms, in whole or in part, to an affiliate, successor, acquirer, investor, or purchaser in connection with a merger, acquisition, restructuring, sale of assets, financing, or corporate transaction.

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions shall continue in full force and effect.

The invalid provision shall be replaced or interpreted to the maximum extent permitted by law to achieve the original intent.

Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other rights.

Any waiver must be in writing and signed by an authorised representative of ARZEN.

These Terms, together with the Privacy Policy, warranty terms, safety instructions, product-specific terms, subscription terms, and any policies referenced herein, constitute the entire agreement between you and ARZEN regarding the ARZEN Services.

By tapping "I Agree", creating an account, pairing a device, or using the ARZEN Services, you confirm that:

1. You have read and understood these Terms;

2. You agree to be legally bound by these Terms;

3. You understand that ARZEN Services are not medical devices unless expressly stated;

4. You understand that AI outputs and wellness insights may be inaccurate;

5. You agree to use camera, audio, recording, and sensor features lawfully and responsibly;

6. You accept responsibility for your use of the ARZEN Services;

7. You consent to the collection and processing of data as described in the Privacy Policy.

# 47. Additional Policies

Additional policies can be found here-Policy Pack